ZENITH INTERNATIONAL PRIMARY SCHOOL
HONG KONG, SAR
ESL TEACHER AND ASSISTANT SUPERVISOR

• Taught English to Cantonese students and maintained daily Facebook feed and Whatsapp for student progress and curriculum alerts. 

• Created and adapted lesson plans according to specific individual needs, including individual as well as playgroup works.

ISPN HELPDESK SERVICES + ENGINEERING LENEXA, KS
INTERNET DESK SUPPORT TECHNICIAN

Jan 2018 - Feb 2019

• Leveraged multiple teams for ticket escalation and knowledge transfer when necessary. 

• Performed Tier 1 support and troubleshooting for test and production environments both onsite as well as remote while demonstrating outstanding customer service for inbound internet and cable support center. 

• Provided technical instruction for home router connectivity, Command Prompts, Google Fiber, Microsoft Office, Windows Operating Systems, printer setup, hard line phone troubleshooting, business applications.

EDISON LEARNING, CHICAGO, IL
DATA SPECIALIST

Sept 2008 – July 2012

• Analyzed and logged daily student data and developed work-flow charts while supporting and communicating with Regional Operational Manager ensuring quality control for strict state and federal deadlines for continuous grant/aid sponsored by The No Child Left Behind program.  

• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access for internal database and headquarter databases.

Nov 2020- Jan 2021

THINKFUL

DIGITAL MARKETING IMMERSION COURSE AND CERTIFICATION

• Attracting and maintaining customers via Email, content marketing, search platforms, social media, blogs, Wix, WordPress, SEO, and Google Analytics.

Oct 1998 – July 2003

COLUMBIA COLLEGE CHICAGO

B.A. ART AND DESIGN

ADVERTISING ART AND GRAPHIC DESIGN

MINOR TYPOGRAPHY

AND FILM

• Graphic Designer, Art Direction focused on Adobe Photoshop and Illustrator. Minored in Typography and Film.

COMPUTER APPLICATIONS

• Social Media Marketing - Developing strategies and content for social media platforms. 

• WordPress and Content Marketing - Writing compelling copy for a target audience and creating content that attracts prospective customers at each stage of the buyer’s journey. 

• Email Marketing Mail Chimp - Crafting open-worthy and compelling emails and promotional campaigns. 

• SEM/SEO Yoast and Google Analytics - Collecting data to measure, assess, and optimize a campaign's performance. 

• World Traveler: 46 countries around the world.

• Avid ukulele player

• Certified PADI certified scuba diver.

• Gallery Management for 10+ art galleries throughout Chicago (please, ask me about this one in person!)

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